Return & Refund Policy

Last updated: October 28, 2026

At Mapfits, we want you to feel comfortable choosing artwork for your space. This policy explains how to request a return, report a problem, or receive a refund.

1. Our 30-Day Return Policy

For non-personalized artwork, you may request a return within 30 calendar days after delivery.

Please handle the artwork carefully. For returns under our voluntary 30-day policy, items must be unaltered, undamaged, and returned with any included frames, accessories, and certificates.

Please use the original protective packaging where possible, or equivalent packaging suitable for safely transporting artwork.

These conditions do not restrict your statutory rights. Where a legal right of withdrawal applies, reasonable inspection is permitted; handling beyond what is necessary may result in a lawful deduction for diminished value.

2. How to Request a Return

Email [Customer service email] with:

• Your order number.

• The item you wish to return.

• Your preferred resolution.

• Details of any damage or other problem, if applicable.

You do not need to give a reason when exercising a statutory right to cancel.

We will provide return instructions and confirm the appropriate return address. Please do not send artwork to the address printed on the shipping package unless we confirm that it is the correct return location. Contacting us for instructions does not make statutory cancellation rights subject to our approval.

For returns under our voluntary policy, please dispatch the item within 14 days after receiving our instructions. Statutory return deadlines apply where required by law.

3. Return Shipping Costs

For change-of-mind returns, you are responsible for direct return shipping costs where this responsibility was disclosed before purchase and is permitted by law.

For artwork that cannot normally be returned by post, any applicable return cost or reasonable estimate will be disclosed before purchase.

If an item is faulty, damaged in transit, or incorrectly supplied, Mapfits will cover reasonable necessary return costs and provide instructions.

We recommend a tracked service and protective packaging appropriate for fragile artwork.

4. Damaged, Faulty, or Incorrect Items

Please contact us promptly if your order arrives damaged, is incorrect, or materially differs from its description.

Where possible, include photographs of the artwork, packaging, and shipping label. This helps us investigate and arrange a suitable resolution. The absence of photographs does not automatically remove your legal rights.

Depending on the circumstances and applicable law, a resolution may include repair, replacement, a price reduction, or a refund. Please retain the artwork and packaging until we provide instructions.

5. Custom and Personalized Artwork

Where permitted by applicable law, artwork made to your individual specifications or clearly personalized is excluded from change-of-mind returns. Any such restriction will be disclosed before purchase.

An item is not automatically excluded merely because it is hand-painted or produced after an order is placed.

Custom and personalized orders remain covered by applicable rights concerning defects, transit damage, incorrect fulfillment, or failure to meet agreed specifications.

6. Colors, Texture, and Dimensions

Screen settings and lighting can affect how colors appear. Where artwork is described as hand-painted, individual brushwork and texture may vary.

These characteristics do not excuse significant differences from the product description or agreed specifications. Please check the listed dimensions and framing details before ordering.

7. Refunds

For returns under our voluntary policy, we will inspect the returned item and issue any refund due within 10 business days after receipt. Refunds are normally sent to the original payment method, unless otherwise agreed without additional cost to you.

Where EU statutory withdrawal rights apply, we will reimburse payments due, including the cost of our least expensive standard outbound delivery option, within 14 days after receiving your cancellation notice. We may withhold reimbursement until we receive the goods or evidence that they have been sent back, whichever occurs first, where legally permitted.

Additional costs for an upgraded delivery method are not refundable under statutory withdrawal rules unless otherwise required by law.

Your payment provider may require additional time to display the refund. We do not charge a restocking fee.

8. Cancellations and Exchanges

To request cancellation before shipment, contact us as soon as possible. If an order has already shipped, the applicable return process will apply.

For custom orders, contact us promptly so we can explain the production status and any applicable cancellation rights.

If you would like a different artwork, contact us to discuss availability and whether an exchange or return and new order is appropriate.

9. Your Legal Rights

This policy provides additional benefits and does not limit mandatory consumer rights, legal guarantees, or remedies under applicable law.

📞 Contact Us

Email: support@mapfits.com

Phone: +1 (938) 837-1766

Address: 2567 Brazilia Court Punta Gorda, Florida, 33950 United States